Complaints
Complaint Process
There are multiple avenues available to parents and students who have concerns. You can always communicate with your child’s teacher. They can help, or direct you to the next step if the issue is unresolved.
For general education concerns, including classroom assignments, grades, and student discipline, following the steps below will provide the fastest resolution while allowing students to self-advocate. The student should be involved in as many steps in the process as they feel comfortable.
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Initial contact
Parents: Please email the classroom teacher to schedule a time to discuss the issue. Please see the School Directory for contact information.
Students: Meet with your teacher to discuss the concern. You may also request support from a counselor or other trusted school employee.
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If the problem is not resolved…
Contact the school office in person or via telephone to make an appointment with an administrator.
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If the problem is still not resolved…
Contact King-Chavez CEO Cindy Kelley. This step should only occur if a satisfactory resolution has not been met through previous conversations and actions.
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A UCP complaint is a written and signed statement alleging a violation of federal or state laws or regulations, which may include an allegation of unlawful discrimination, harassment, intimidation or bullying. The list of programs and activities that fall under the UCP is available on the UCP Annual Notice English / Spanish.
Charter School Complaint Notice
Charter schools are not allowed to discourage a pupil from enrolling or seeking to enroll in the charter school because the pupil exhibits any characteristics such as students with disabilities, academically low-achieving, English learners, neglected or delinquent, homeless, socially economically disadvantaged, foster youth, or based on nationality, race, ethnicity, or sexual orientation. Charter schools are not allowed to request a pupil's records before enrollment or encourage a child who is enrolled in a charter school to disenroll or transfer to another school. A parent, guardian, or pupil (18 years or older) may file a Charter School Complaint Form to the authorizing entity if they suspect the charter school is in violation of California Education Code Section 47605(e)(4)(A) through (E).
Charter schools are not allowed to discourage a pupil from enrolling or seeking to enroll in the charter school because the pupil exhibits any characteristics such as students with disabilities, academically low-achieving, English learners, neglected or delinquent, homeless, socially economically disadvantaged, foster youth, or based on nationality, race, ethnicity, or sexual orientation. Charter schools are not allowed to request a pupil's records before enrollment or encourage a child who is enrolled in a charter school to disenroll or transfer to another school. A parent, guardian, or pupil (18 years or older) may file a Charter School Complaint Form to the authorizing entity if they suspect the charter school is in violation of California Education Code Section 47605(e)(4)(A) through (E).
Title IX
Title IX is a federal law that states: No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance. Under Title IX regulations, sexual harassment means conduct on the basis of sex that satisfies one or more of the following:
a. Quid pro quo harassment: A school employee conditioning the provision of a school-related aid, benefit, or service on an individual’s participation in unwelcome sexual conduct;
b. Hostile environment harassment: Unwelcome conduct on the basis of sex that is so severe, pervasive, and objectively offensive that it effectively denies a person equal access to the school’s education program or activity. Such conduct can be carried out by school staff, a student, or another person; and
c. Specific offenses: Sexual assault, dating/domestic violence, or stalking
You may file a complaint of discrimination as defined by Title IX by contacting the School’s Title IX Coordinator and/or completing the Title IX Sexual Harassment Complaint Form. A report of sexual harassment as defined under the Title IX regulations may also be made to any School employee. Other complaints alleging unlawful discrimination, harassment, intimidation or bullying based on gender, sex, gender identity or expression, or sexual orientation are eligible to be investigated pursuant to the School’s Uniform Complaint Procedures under California law.